Syukur 98 Privacy Policy – Malaysian Player Data Protection

1 Introduction

This Privacy Policy describes how syukur 98 ("Platform", "We") collects, uses, stores, protects, and shares the personal information you provide to us when using the syukur 98 platform at syukur98.net.

Syukur 98 understands that privacy is more than a technical matter — it is a matter of trust. Malaysian players using our platform deserve to know exactly what happens to their data, who can access it, and how it is protected. This policy is written in clear, straightforward language because we believe transparency is the foundation of long-term trust.

By registering for or continuing to use the syukur 98 platform, you consent to the collection and use of data as described in this Privacy Policy. If you do not agree, please discontinue use of our platform and contact our support team to close your account and request data deletion.

This policy is read together with Terms & Conditions and Responsible Gaming Policy syukur 98, which together form the entire agreement between you and our platform.

2 Personal Data We Collect

Syukur 98 collects various categories of personal data depending on how you interact with our platform. Below is a detailed breakdown of each category:

Syukur 98 does not collect credit card numbers directly — all financial transactions are processed through licensed payment providers such as Touch 'n Go, DuitNow, and FPX, each with their own security systems. syukur 98 only receives transaction status confirmations, not your full card or bank account details.

3 How Data Is Collected

Syukur 98 collects personal data through several different channels:

• Directly from you: When you register an account, fill in forms on the platform, contact customer support via live chat or email, or update your profile information.
• Automatically during use: When you access the syukur 98 platform, our systems automatically log technical data such as your IP address, device type, operating system, web browser, and usage patterns for security and experience improvement purposes.
• Via cookies: syukur 98 uses cookies and similar tracking technologies to store your session preferences, improve platform performance, and understand how players interact with our content.
• Through payment providers: When you make a deposit or withdrawal using Touch 'n Go, DuitNow, FPX, GrabPay, Boost or ShopeePay, the respective payment provider sends us a transaction confirmation without disclosing your full sensitive financial account details.
• Through the identity verification (KYC) process: When syukur 98 requires identity verification — for example, for large withdrawals or compliance checks — you may be asked to submit identification documents. These documents are processed securely and are not retained longer than necessary.

4 Purpose of Data Use

Syukur 98 uses the personal data collected solely for the following purposes:

• Service delivery: To manage your account, process deposits and withdrawals, credit winnings, and provide access to all games and features on the syukur 98 platform.
• Identity verification and fraud prevention: To verify your identity and ensure account security, and to detect and prevent fraud, money laundering, and platform misuse.
• Legal and regulatory compliance: To comply with applicable legal requirements, including the Personal Data Protection Act 2010, anti-money laundering (AML) obligations, and directives from relevant authorities.
• Customer support: To respond to enquiries, resolve technical issues, and provide assistance related to your syukur 98 account or gameplay.
• Platform improvements: To understand how players use the syukur 98 platform and make improvements based on actual usage patterns — not for individual profiling.
• Service communications: To send you important account-related notifications such as deposit confirmations, withdrawal alerts, changes to terms, or security warnings.
• Marketing communications (with consent): To send information about promotions, new bonuses, and special offers — but only where you have given consent to receive them.

Syukur 98 does not use your data to make automated decisions that materially affect you without human oversight, and does not use data for profiling based on sensitive personal characteristics.

5 Data Sharing & Disclosure

Syukur 98 does not sell your personal data to any party. We only share data in limited, necessary circumstances:

• Appointed service providers: syukur 98 works with trusted third-party service providers — such as payment providers, hosting providers, and gaming software platforms — who are only permitted to use your data to deliver the services they have been engaged for, not for their own purposes. All such providers are bound by strict confidentiality agreements.
• Legal requirements: syukur 98 may disclose data to authorities or law enforcement bodies where required by Malaysian law, a court order, or a valid regulatory requirement.
• Crime prevention: Where there is reasonable suspicion of fraud, money laundering, or other unlawful activity, syukur 98 reserves the right to share relevant information with the appropriate authorities.
• Business transfers: In the event of a merger, acquisition, or transfer of syukur 98 assets, user data may be transferred as part of that transaction. You will be notified in advance and your rights will remain protected.

6 Data Storage & Security

Syukur 98 takes data security extremely seriously. We implement multiple layers of technical and organisational safeguards to protect your personal data from unauthorised access, loss, or disclosure:

• 256-bit SSL encryption: All data transmitted between your browser and syukur 98's servers is encrypted using 256-bit SSL — the same security standard used by leading banking institutions in Malaysia.
• Secure servers: Data is stored in data centres protected by strict physical and electronic access controls, intrusion detection systems, and DDoS protection.
• Internal access controls: Access to user data within syukur 98 is restricted to staff who require it to carry out their specific responsibilities, based on the principle of least privilege.
• Regular security audits: The security systems at syukur 98 are independently audited on a regular basis to identify and address any vulnerabilities.
• Two-factor authentication: syukur 98 supports two-factor authentication for member accounts as an additional layer of security during the login process.

Your personal data is retained for as long as necessary to provide our services and meet legal requirements. After an account is closed, data may be held for a period prescribed by the relevant law before being securely deleted. You may request details on the specific retention period for a particular data category by contacting our support team.

7 Cookies & Tracking Technologies

Syukur 98 uses cookies and similar technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit a website. Below are the types of cookies syukur 98 uses:

You can manage cookie settings through your web browser. However, disabling essential cookies may affect your ability to log in or use certain features on the syukur 98 platform. For guidance on managing cookies in your browser, please refer to your browser's help documentation.

8 Your Privacy Rights

As a syukur 98 member and a user protected under Malaysian data protection law, you have the following rights regarding your personal data:

To exercise any of the rights above, contact the syukur 98 support team via 24/7 live chat or email at support@syukur98.net. Requests will be processed within the timeframe required by applicable law. syukur 98 may require identity verification before processing data-related requests to protect your account security.

9 Children's Data & Age Protection

The syukur 98 platform is strictly for individuals aged 18 and above. syukur 98 does not knowingly collect or store personal data of individuals under the age of 18.

If syukur 98 becomes aware of, or has reasonable grounds to believe, that data belonging to a person under 18 has been collected without parental or guardian knowledge, we will promptly take steps to delete that data and close the relevant account. Access to the platform will be blocked immediately.

If you are a parent or guardian and believe your underage child has registered an account on syukur 98, please contact us immediately via customer support so we can take the appropriate action.

10 Changes to This Privacy Policy

Syukur 98 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or improvements to how we protect your data.

When material changes are made to this policy, syukur 98 will:

• Updating the "Last Updated" date at the top of this document.
• Displaying an in-platform notification on syukur 98 the first time you log in after the changes take effect.
• For particularly significant changes, we will send a notification to the phone number registered to your account.

Continued use of the syukur 98 platform after an updated Privacy Policy comes into effect will be considered acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account and request data deletion before the effective date.

We encourage you to review this Privacy Policy from time to time to stay informed about how syukur 98 protects your data.

11 Payment & Financial Data Security

When you make a deposit or withdrawal on syukur 98 using a Malaysian payment method — Touch 'n Go eWallet, DuitNow, FPX (Maybank2u, CIMB Clicks, RHB Now), GrabPay, Boost, or ShopeePay — there are a few important things you should know about how your financial data is handled:

• Syukur 98 does not store bank account numbers, card numbers, e-wallet PINs, or any online banking login credentials. All transactions are processed directly through licensed payment gateways that maintain their own data protection systems.
• Syukur 98 only receives transaction status confirmations (successful or failed) and transaction amounts from payment providers — not the full details of your payment instrument.
• Transaction records (date, amount, transaction type) are stored in your syukur 98 account for historical reference, legal compliance, and dispute resolution purposes.
• All communications with payment gateways are conducted through fully secured channels with end-to-end encryption.

Syukur 98 complies with the applicable payment industry data security standards to ensure all financial transactions are processed securely and your payment-related data remains protected at all times.

12 Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data by syukur 98, please reach out to us through the following channels:

• Live Chat: Available 24/7 directly within the syukur 98 platform after logging in. The fastest way to handle general privacy enquiries.
• Email: support@syukur98.net — for written requests regarding data access, correction or deletion. Use the email subject line "Privacy Request" followed by your account number for faster processing.

Syukur 98 is committed to responding to all privacy-related enquiries within a reasonable timeframe. Data rights requests — such as access, correction or deletion — will be processed in accordance with the timelines set by the applicable laws.

Thank you for entrusting syukur 98 with your personal data. Your trust is something we never take lightly, and we are committed to handling your data to the highest standards of security and transparency.