Syukur 98 Terms & Conditions – Platform Usage Terms for Malaysia

1 Introduction

These terms and conditions ("Agreement") constitute a legally binding contract between you ("Member" or "Player") and syukur 98 ("Platform", "We" or "syukur 98") governing your use of the website, services, games, and all content provided through the syukur 98 platform at syukur98.net.

Syukur 98 is an online betting platform offering Sports Betting, Live Casino, jackpot slots and Virtual Sports to eligible players in Malaysia. We are committed to providing a safe, fair and responsible betting environment for all our members.

By accessing, registering for, or using any part of the syukur 98 platform, you confirm that you have read, understood, and agree to comply with all terms and conditions set out here, together with our Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

2 Eligibility & Registration

To register and use the syukur 98 platform, you must meet all of the following requirements at all times:

• Aged 18 years and above at the time of registration and at all times during use of the platform.
• Be a legally competent individual capable of entering into binding contracts in the jurisdiction where you reside.
• Not an employee, officer, director, or immediate family member of any syukur 98 staff or business partner.
• Not found to hold another syukur 98 account that is currently active, suspended, or previously terminated due to a breach of terms.
• Not appearing on any active self-exclusion list from any responsible gambling programme.

During registration, you are required to provide accurate, complete and current information, including your full name, an active Malaysian phone number and valid payment details. syukur 98 reserves the right to request identity verification at any time and may suspend an account until verification is completed. Registering with false or misleading information constitutes a serious breach of these terms.

3 Account Usage

Your syukur 98 account is for your personal use only. You are solely responsible for keeping your account password confidential and must not share your login details with any other party. syukur 98 is not liable for any losses arising from unauthorised access to your account as a result of your own negligence in safeguarding your password.

You agree not to:

• Using automated software, bots, scripts, or any unauthorised method to access or operate the syukur 98 platform.
• Transferring your account or selling account access to any third party.
• Using your account for money laundering or any other illegal activity.
• Interfering with or damaging syukur 98's systems, servers, or networks.
• Sharing your account or allowing another person to play on your behalf using your account.

Syukur 98 reserves the right to monitor account activity for security, legal compliance and fraud detection purposes. Any suspicious activity will be investigated and may result in temporary or permanent account suspension.

4 Deposits & Payments

Syukur 98 accepts deposits via the following Malaysian payment methods only: Touch 'n Go eWallet, DuitNow, FPX (Maybank2u, CIMB Clicks, RHB Now), GrabPay, Boost and ShopeePay. All payment methods must be registered under the same name as the syukur 98 account holder.

• The minimum deposit is RM10 per transaction.
• There is no standard maximum deposit limit; however, transactions exceeding RM50,000 may require additional verification.
• All deposits are credited to your syukur 98 account instantly or within a few minutes of a successful transaction.
• Syukur 98 does not charge any fees for deposits. However, your payment provider may apply their own charges — please check directly with your provider.
• Deposited funds are considered received by syukur 98 only once they have been credited to your account balance and confirmation has been received from the payment system.

Syukur 98 reserves the right to decline, hold, or return any deposit where there is reasonable suspicion of fraud, money laundering, or a breach of terms. In such cases, you will be notified and an investigation will be carried out.

5 Withdrawal

Members may request a withdrawal at any time provided the account is in good standing and there are no active restrictions. Withdrawal conditions are as follows:

• The minimum withdrawal is RM30 per transaction.
• Withdrawals are processed to the same payment method used for the deposit, or to an alternative method that has been verified under the member's name.
• Standard withdrawals are processed within 15 to 30 minutes on the same day, including weekends and public holidays.
• Large jackpot withdrawals or amounts exceeding RM10,000 may require additional identity verification and can take up to 24 hours to process.
• Winnings earned using bonus funds are subject to the applicable rollover requirements before withdrawal is permitted.

Syukur 98 reserves the right to withhold withdrawals for investigation purposes if there are concerns regarding fraud, bonus abuse, or breaches of these terms. Withdrawals that have been successfully processed cannot be reversed.

6 Bonus & Promotions

Syukur 98 offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback and seasonal promotions. All bonuses are subject to the specific terms and conditions stated alongside each offer. Bonus-specific terms take precedence over these general terms in the event of any conflict.

• The welcome bonus is available to new members only who have not previously made a deposit on syukur 98.
• All bonuses carry rollover requirements that must be met before any withdrawal is permitted.
• Bonus funds that have not met the rollover requirements will not be counted as real money for withdrawal purposes.
• Syukur 98 reserves the right to void any bonus if there is evidence of abuse or an attempt to exploit the bonus system.
• Betting limits may apply when playing with bonus funds — please refer to the specific bonus terms for details.
• Bonuses are non-transferable between accounts and carry no cash value.

Syukur 98 reserves the right to withdraw, modify or terminate any bonus offer at any time without prior notice. syukur 98's decisions regarding bonus claims are final.

7 Betting Rules

All betting on syukur 98 is subject to the specific rules for each game type — Sports Betting, Live Casino, slots and Virtual Sports. Detailed rules for each game are available within the syukur 98 platform and should be read before playing.

General rules applicable to all betting on syukur 98:

• All confirmed bets are final and cannot be cancelled, except in cases of technical errors acknowledged by syukur 98.
• Syukur 98 reserves the right to void or cancel any bet in the event of a technical error, significant odds error, or unforeseen circumstances that cause the odds to misrepresent actual conditions.
• For Sports Betting, all outcomes are determined by the official results of the relevant sporting body. Disputed or postponed results will be handled in accordance with the rules of the sport concerned.
• Any bet placed after the designated betting cut-off time is void and will be cancelled with the stake refunded.
• Minimum and maximum bet limits vary by game type and will be displayed during the betting process.

Winnings are automatically credited to the member's account balance following official result verification. In the event of a results dispute, syukur 98 system records are the final reference.

8 Responsible Gambling

Syukur 98 takes responsible gaming very seriously. We are committed to providing a safe gaming environment and offering tools to help members manage their gaming activity.

Responsible gambling tools available to all syukur 98 members:

• Daily/Weekly/Monthly Deposit Limit: You may set a deposit limit for a specified period. Limits can be decreased immediately, but any increase requires a 24-hour waiting period.
• Loss Limit: Set a maximum loss amount you are willing to absorb over a given period. Once the limit is reached, the platform will block further betting until the period resets.
• Temporary Self-Exclusion: Pause your betting activity for a chosen period of 24 hours, 7 days, 30 days, or 6 months.
• Permanent Self-Exclusion: Permanently close your account if you feel that gambling has become a problem. Excluded accounts cannot be reopened.

If you are concerned about your own gambling habits or those of someone you care about, please contact the syukur 98 support team or visit the Responsible Gambling us for further information and support resources.

9 Account Suspension & Termination

Syukur 98 reserves the right to suspend or terminate any member's account, with or without prior notice, for reasons including but not limited to:

• Breach of any terms and conditions in this agreement.
• Fraud, attempted fraud, or any illegal activity conducted through the platform.
• Systematic abuse of the bonus or promotions system.
• Failure to provide the requested identity verification documents within the stipulated timeframe.
• Use of automated software or unauthorised methods to gain an unfair advantage.
• Requests from authorities or law enforcement agencies.
• Members proven to be under 18 years of age.

In cases of suspension due to fraud or serious violations, syukur 98 reserves the right to forfeit all balances in the relevant account. In cases of termination for reasons not involving player fault, any valid balance will be returned to the player upon completion of the investigation.

Members may request to close their account at any time by contacting the syukur 98 support team. Any remaining balance in a voluntarily closed account will be processed for withdrawal in accordance with the standard terms.

10 Privacy & Data Protection

Syukur 98 respects your privacy and is committed to protecting your personal data. The collection, use, storage and protection of member personal data is governed by our Privacy Policy, which forms part of these terms.

In summary, syukur 98:

• Collect only the data necessary to provide our services — including your name, phone number, payment information, and gaming activity records.
• Not selling or sharing your personal data with third parties for marketing purposes without your explicit consent.
• Protects all data using bank-grade 256-bit SSL encryption.
• Complying with all applicable legal requirements relating to data protection.
• Allow you to access, update, or request deletion of your data at any time.

For full details on how syukur 98 handles your data, please read Privacy Policy available on our platform.

11 Intellectual Property Rights

All content on the syukur 98 platform — including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations and software — is the property of syukur 98 or its licensors, and is protected by applicable copyright and intellectual property laws.

You are granted a limited, non-exclusive, and non-transferable licence to access and use the syukur 98 platform for personal and entertainment purposes only. You are not permitted to:

• Copying, distributing, publicly displaying, or commercially exploiting any content from the syukur 98 platform without prior written permission.
• Downloading or printing any part of the platform except for legitimate personal use.
• Using the syukur 98 name, logo or trademarks without prior written consent.

12 Limitation of Liability

The syukur 98 platform is provided on an "as is" and "as available" basis. While we strive to keep the platform running without interruption, syukur 98 does not guarantee that the service will always be available, uninterrupted or entirely free from errors.

Syukur 98 is not liable for:

• Indirect, consequential, special, or punitive damages arising from your use of or inability to use the platform.
• Service disruptions due to scheduled maintenance, technical issues or circumstances beyond our control.
• Losses arising from unauthorised access to your account as a result of your own negligence in safeguarding your password.
• Game results disputed after the designated appeal period has expired.

Under no circumstances shall syukur 98's total maximum liability to you exceed the actual deposit amount you have made in the 30 days prior to the relevant claim arising.

13 Dispute Resolution

If you have any complaint or dispute regarding your use of the syukur 98 platform, please follow the procedure below:

• Step 1 – Contact Support: Contact the syukur 98 support team via the in-platform live chat. Describe your issue clearly and in full. Our team will work to resolve it within 24 hours.
• Step 2 – Formal Complaint: If your issue is not resolved at the support level, you may submit a formal complaint by email to support@syukur98.net with the subject line "Formal Complaint" followed by your account number.
• Step 3 – Management Review: Formal complaints will be reviewed by syukur 98 management within 5 business days, and a final decision will be communicated to you in writing.

Syukur 98 system records — including betting logs, transaction logs and session logs — are conclusive evidence in any dispute unless proven otherwise. syukur 98 will endeavour to resolve all disputes fairly and transparently.

14 Governing Law

These terms and conditions are governed by and interpreted in accordance with the laws applicable in the jurisdiction where syukur 98 is registered and operates. By using the syukur 98 platform, you agree to submit to the exclusive jurisdiction of the relevant courts for the resolution of any dispute arising from or in connection with this agreement.

If any provision of these terms and conditions is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from this agreement and shall not affect the validity of the remaining provisions, which shall continue in full force and effect.

You are solely responsible for your use of the syukur 98 platform. Please ensure you comply with all local laws applicable to online betting in your jurisdiction.

15 Contact Us

If you have any questions, complaints, or require further clarification regarding syukur 98's terms and conditions, please contact us via:

• Live Chat: Available 24 hours a day, 7 days a week directly within the syukur 98 platform after logging in. Response time is typically under 5 minutes.
• Email: support@syukur98.net — for written complaints and issues requiring documentation. Responded to within 24 hours on business days.

These terms and conditions constitute the entire agreement between you and syukur 98 regarding your use of the platform and supersede all prior agreements, representations, or understandings relating to the same subject matter. syukur 98 reserves the right to update these terms at any time — the date of the most recent update will be displayed at the top of this document.

Thank you for taking the time to read and understand syukur 98's terms and conditions. We value your trust and are committed to providing a safe, fair, and enjoyable betting experience for all our members in Malaysia.